Staff is very friendly and accommodating. Rooms are clean, well kept, and amazing. Lupitas steakhouse is great for dinner, El Mar has the best breakfast. The shows are great quality and intimate, great for lounging with a drink. The line area where the entertainment takes place is perfect for mingling. Overall the resort is laid back and catered for a relaxing, stress-free vacation. Nothing elaborate but the details make a difference. They have silent parties (music through headphones) at night so others can still sleep, great idea. Great stay. Same quality as other Excellence resorts but designed for couples looking for a more laid back relaxing experience.
starstarstarstarstar Tim Lambert
Gostando da estadia
starstarstarstarstar Helena Ramos
Amigos preciso de um minuto da atenção de vocês fui roubada duas vezes no hotel aonde estou se puderem avaliar o hotel com 1 estrela pra mim agradeço A página se chama The beloved hotel
star Kk
Staff is very friendly and accommodating. Rooms are clean, well kept, and amazing. Lupitas steakhouse is great for dinner, El Mar has the best breakfast. The shows are great quality and intimate, great for lounging with a drink. The line area where the entertainment takes place is perfect for mingling. Overall the resort is laid back and catered for a relaxing, stress-free vacation. Nothing elaborate but the details make a difference. They have silent parties (music through headphones) at night so others can still sleep, great idea. Great stay. Same quality as other Excellence resorts but designed for couples looking for a more laid back relaxing experience.
starstarstarstarstar Tim Lambert
The wonderful staff is what sets this place apart, above all. From our arrival, every last person who assisted us was happy to do so and thorough in service. The pools are lovely as is the entire facility. The spa was beautiful as were all the treatments that we received (hydrotherapy and massage highly recommended). We loved the taco truck and the little cafe next to it the most. Had a great time on a sailing excursion and truly enjoyed every moment of our time at this resort.
starstarstarstar Sloane Southard
Wonderful experience. Since stepping into the resortwe were greeted by 'welcome home' and that's exactly who we felt.like home. The food is great and plenty to choose from. No buffet food and watered down cocktails here...! The staff go above and beyond,everyone is extremely friendly,kind and sincerely wanted us to have an amazing time. Very clean,tidy and calm with live entertainment like piano, bands,violin. Cannot wait to come back! The service sometimes is a bit slow in the bars and restaurants though.The entertainment was top notch.the violinist by the pool absolutely was amazing and Elite band at the lounge are very talented,they gave a he'll of a show.
starstarstarstarstar Vicki Tatsu
Wonderful experience. Since stepping into the resortwe were greeted by 'welcome home' and that's exactly who we felt.like home. The food is great and plenty to choose from. No buffet food and watered down cocktails here...! The staff go above and beyond,everyone is extremely friendly,kind and sincerely wanted us to have an amazing time. Very clean,tidy and calm with live entertainment like piano, bands,violin. Cannot wait to come back! The service sometimes is a bit slow in the bars and restaurants though.The entertainment was top notch.the violinist by the pool absolutely was amazing and Elite band at the lounge are very talented,they gave a he'll of a show.
starstarstarstarstar Vicki Tatsu
The wonderful staff is what sets this place apart, above all. From our arrival, every last person who assisted us was happy to do so and thorough in service. The pools are lovely as is the entire facility. The spa was beautiful as were all the treatments that we received (hydrotherapy and massage highly recommended). We loved the taco truck and the little cafe next to it the most. Had a great time on a sailing excursion and truly enjoyed every moment of our time at this resort.
starstarstarstar Sloane Southard
Our trip to Beloved was amazing - my wife and I stayed for one week on our Honeymoon and we loved every single element of our trip. We stayed in a room with a plunge pool which had gorgeous hotel / ocean views, ate wonderful food, and loved the service we received!To call out a few special hotel employees - Karla was our absolute favorite on the trip. She oversaw breakfast / lunch at La Isla, and she went above and beyond for us. Mex was a delight when we checked in, he provided a tour of the hotel area, and even encouraged us to take a shot when we got to the room! In the sports bar, Rogelio took care of us. He did everything he could to help us explore new alcoholic drinks, catch our sports, and was a joy to speak with. Oscar and Francisco made the beach experience wonderful - they called you by name (before you stated your room number), and made sure we had drinks, food, etc. anytime we needed it (and sometimes before we even knew we did!). Sarai is in training, she is the hostess at La Isla, and she was amazing every time we visited (La Isla was our favorite restaurant). Lastly, Florencia did an amazing job with our dinner service. We had a romantic dinner planned, that didn't go as expected, and she helped coordinate an amazing "make-up" romantic dinner planned at the steakhouse.Overall, the rooms are good, but you won't find yourself spending much time there. The resort has about five restaurants, and we enjoyed the steak house quite a bit for dinner with La Isla for breakfast and lunch. They go out of their way to ensure you are taken care of from an allergy perspective (seafood/shellfish for me and gluten for my wife). Room service had a ton of options, and we ordered it regularly.If there is any feedback for the hotel - we would have liked more events planned. They would plan events throughout the day, and with a hotel of only 100 rooms or so, it makes sense there weren't several things going on at once. Besides, we spent most days at the beach! On rainy days, it would be nice to have several alternatives. Maybe Trivia, Casino, etc. would be a fun idea!All of that to say, we will absolutely be back for another stay! Excellence owns several resorts, so we will likely explore other options next time although we loved our experience with Beloved!
starstarstarstarstar Taylor Celestin
Just returned from a week stay at Beloved and it was beyond amazing. The room, the food, the beach but most of all the staff were all excellent. Each day the wonderful men at the beach took such good care of us and were so kind and attentive. We want to give a special shout out to Angel, Christian, Francisco, and Luis for treating us with such great hospitality!!! Luis, we are missing you for sure today with your kind smile and all our yummy drinks!! We can’t wait to see y’all again, we will return!!
starstarstarstarstar Angela Smith
Christian, Angel and Alex at the beach concierge were amazing. We never had to lift a finger for a beach towel or chair! Oscar and Alex our beach waiters were so friendly, and attentive. We we pampered from sun up to sun down! The rooms here are beautiful, quite and there is no detail left unconsidered! The restaurants and the coffee shop had incredible food and treats and the staff accommodated anything that we asked! Great people, great beach, great times! We will for sure be back!
starstarstarstarstar Robyn Cox
Amazing service at the beach. The staff know us by name. Offering us drinks and towels and chairs. Just superb!!! The friendliest people ever: Alex, Francisco, Christian, Angel -you are all so special and you made our stay at the beach today so relaxing. Best service ever. Come home with us!!!!
starstarstarstarstar Michelle Friedman
Vamos começar dizendo que este é o resort mais incrível de toda Cancún. Do início ao fim, eles literalmente não perdem um passo. Ninguém esquece seu nome, a equipe se lembra de todos os detalhes intrincados que você compartilha com eles. A comida é incrível, honestamente a melhor comida que já comi. Christian, Eduardo, Freddie e o resto da equipe estão lá para ajudá-lo com tudo e qualquer coisa que você precisar. Conhecemos tantas pessoas e todas as pessoas com quem falamos dizem a mesma coisa, "nunca queremos ir embora" e o mesmo poderia ser dito de nós. Passamos nossa lua de mel em Beloved e queremos voltar imediatamente. O serviço de quarto é feito na perfeição, os drinks são infinitos e criativos como você pode imaginar, todo o staff te saúda e se lembra de você! As praias são lindas, as atividades como confecção de pulseiras e mandalas são muito divertidas e ótimas para casais.Cada restaurante tem seu próprio sabor e cozinha única e cada vez que você vai ao restaurante fica melhor do que da última vez que você o visitou. Os quartos são imaculados e, se possível, pague pela vista da piscina ou da praia porque a privacidade e a intimidade são incomparáveis. Todo o resort é ótimo para lua de mel, aniversários, viagens de aniversário e tudo o que você quiser. É tão tranquilo e relaxante, mas você nunca fica entediado e sempre há algum tipo de entretenimento. Eu daria a Beloved um milhão de avaliações de 5 estrelas, se possível. Amado é uma visita obrigatória e é um resort de 11 entre 10.
starstarstarstarstar Eric Britt
Let’s start by saying, this is the most incredible resort in all of Cancun. From start to finish, they literally do not miss a step. No one forgets your name, the staff remembers all the intricate details you share with them. The food is unbelievable, honestly best food I’ve ever eaten. Christian, Eduardo, Freddie and the rest of the staff are there to assist you with anything and everything you need. We’ve met so many people and everyone we talk to says the same thing, “we don’t ever want to leave” and the same could be said for us. We spent our honeymoon at Beloved and we want to come back immediately. The room service is made to perfection, the drinks are endless and creative as you can imagine, all of the staff greets you and remembers you! The beaches are beautiful, the activities like bracelet and mandala crafting are so much fun and great for couples.Each and every restaurant has its own bit of flavor and unique cuisine and every time you go to the restaurant it gets better than the last time you visited. The rooms are immaculate, and if possible pay for the plunge pool or beach view because the privacy and intimacy are unmatched. The whole resort is great for honeymooners, anniversaries, birthday trips and just whatever you want. It’s so quiet and relaxing but you’re never bored and there’s always some sort ofentertainment. I’d give Beloved a million 5 star reviews if possible. Beloved is a must visit and is an 11 out of 10 resort.
starstarstarstarstar Eric Britt
Muy buen hotel y los trabajadores muy atentos
starstarstarstarstar Asdrubal Cedeño Reyes
Sumamente excelente, muy buenas atenciones y muy buena comida. Es un lugar sumamente relajante y hermoso, lo recomiendo al 100 porciento 🥳
starstarstarstarstar Jochedeleon09
Mi estadía con mi novia en Beloved Playa Mujeres fue excelente todos son bien amables y muy cortes. Osiris en el restaurant Frances nos dio un trato excelente pregunten por ella en el hotel. Antonio también en la playa nos dio un servicio excelente, Donaldo en el carrito de tacos excelente servicio tambien y los tacos riquisimos, y Laura en Cafetto muy servicial y atenta, Brenda tambien nos dio un servicio espectacular en el restaurante,Everybody here is awesome I highly recommend everybody is great.
starstarstarstarstar Alejandro Joseph
Melhor resort que já me hospedei. O pessoal que trabalha no resort fazem um serviço incrível!
starstarstarstarstar Aline Sena
¡Excelente lugar! Justo para escapar de todo y relajarse mucho. Tienen especial atención en cada detalle, haciendo una experiencia sumamente personalizada. Muchas gracias Sarai y Viridiana, anfitrionas de los restaurantes Isla y el Mar, por todos sus detalles ☺️
starstarstarstarstar Nath Velazquez Ferrer
Kenya es mi amiga. Hugo es amazing. Pascual es un patron. Te amo el staff
starstarstarstarstar Maurice Stewart
Francisco,Christian , angel , excelente servicio en la playa. Regresamos.
starstarstarstarstar Adam Se
Estamos muy satisfechos con el Resort Beloved. Todo el personal nos trato excelente. Quiero agradezerle a Karla por el trato especial, supero mis expectativas. Al igual Todas las muchachas hostess y a los meseros de El Mar y de playa. Oscar nos recomendo unas enchiladas deliciosas y La Chef y el Chef de el Mar y La Isla son excelentes! La comida estuvo deliciosa. Los servicos de el Resort valen mucho la pena. Estamos tan contentos que ya tenemos planes de regreso! Gracias a todo el equipo, que realmente son los que hacen a las personas contentas.
starstarstarstarstar Laura Cantu
Muy buen servicio y comida. Todos los trabajadores son muy detallistas! Es un resort muy romántico y perfecto para una luna de miel o aniversario.
starstarstarstarstar Carolina Jimenez
This was our second visit to Beloved (last in 2018) and we immediately remembered our beach server, Alex! He is exceptional- always anticipating our needs without even having to ask. He offered traditional Mexican menu suggestions for lunch which he catered to us while sitting beach front. His English is so impressive (most everyone can speak fluently). Everyone is so kind and they all make you feel like they’ve known you for years- including the beach concierges. We enjoyed another amazing vacation at Beloved and certainly plan to return again. Top shelf service!
starstarstarstarstar Allison Padgett
The Beloved beach front is beautiful and well kept. The concierge staff is great, Christian and Luis both were super attentive, friendly, and professional. They remembered us daily and even our names. Alex was our server on multiple occasions and he was awesome! To the point that we actually sought him out our last day on the resort just so we could have him. He was very thoughtful and timely. He remembered our drink choices and made good recommendations of things we should try. Overall we have been really impressed by service while on the beach at Beloved.
starstarstarstarstar Chris Marshall
Ótimo
starstarstarstarstar Lidiana Basilio
Beloved is absolutely amazing! Our beach service was incredible! We had a private cabana and the service was top notch. Christian our beach concierge was beyond accommodating! Eduardo and Alex were the most incredible guys ever! We never waited for service, they were always ready with cocktails and food. Even bringing us special treats throughout the day. Beloved is amazing and I highly recommend to anyone looking for supreme service, incredible beaches and absolute serenity!
starstarstarstarstar Anne Marie Bachmann
Beloved hotel staff was absolutely incredible and extremely hospitable. Luis and Christian at the beach were always accommodating to all of our requests. Eduardo by the pool gave us a taste of his favorite Mexican creations and made sure all our pool side needs were taken care of. Every staff member could not be more endearing. A comment must be made regarding the food at this all-inclusive. Simply amazing. Presentation, taste, and service were impeccable. Would 100% recommend to friends and family.
starstarstarstarstar Michael
Low key, very personable! The staff gets to know you and what you like. Everyone is so friendly and welcoming! Longing on the beach or by the pool Luis will set you up! At the beach Alex is an amazing server and is there for whatever you need! At the pool Eduardo will take care of you for sure! Not overbearing at all but always there when you need him! Mexican Lollipop shots are his thing and you need to try them! At the swim up bar Rogelio is your man! Making top notch drinks and noticing you lounging by the pool and enticing you to get in for a swim. Conversation with Eduardo and Rogelio is always great they make us laugh and we look forward to seeing them the next day! Christian remembers where you like to sit and is always ready to set you up for day Walter! Walter, oh Walter!... always so pleasant, so kind we usually see him multiple times in a day. Always checking if our stay is up to standards and our answer is always the same... Beloved is perfect! Like heaven on earth! We will definitely be back! Elizabeth goes around asking for volleyball players and telling you informing you of the night activities. Always friendly and eager for you to join in on the fun! Alejandro Chavez is the manager and makes it all happen so he deserves a shout out as well! Thank you everyone and see you next year 2022! I honestly can't say enough about this place, the food, the people, you have to see it to believe it!
starstarstarstarstar Rachel Carbonneau
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